Xceltronix
www.xceltronix.com
1226 Exchange Drive
Richardson, TX 75081
Phone: 972-437-9393
Toll Free: 1-877-SHUTDOOR (1-877-748-8366)
Fax: 972-437-3736
Sales: sales@autocloser.com
Information: info@autocloser.com
Technical Support: support@autocloser.com
Return/Refund Policy:
Xceltronix, Inc. will not accept any return without written permission. Please email sales@autocloser.com to request your RMA number.
Product MUST be returned in resalable condition.
- Your returned package MUST contain ALL original material. This includes boxes, manuals, registration forms and advertising inserts.
- Returns may be rejected if the product has been damaged during shipment. To prevent shipping damage, pack products securely in an EXTERNAL carton or original Packaging. We recommend using a carrier that has a reliable tracking system (e.g. Federal Express, Airborne Express, UPS).
Restocking Fees and Rejected Returns
- A 25% restocking fee will apply if the product(s) are returned outside of the 30 day trouble-free guarantee.
- With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
- A restocking fee will apply to all product(s) returned for any reason other than defective.
- With all returns we reserve the right to inspect and determine the resalability of all returned product in a timely manner. Products that have already been installed will not be accepted as a return for a full refund.
- Shipping charges are not refundable
